CAPM (Certified Associate in Project Management) Practice Exam

Which of the following is an aspect of effective listening?

1. Ignoring nonverbal cues

2. Only focusing on the verbal message

3. Observing gestures and asking questions

4. Waiting silently without feedback

The correct answer is: Observing gestures and asking questions

Observing gestures and asking questions is an aspect of effective listening because it involves paying attention not only to the words being spoken but also to the nonverbal cues such as gestures, tone of voice, and facial expressions. By observing these nonverbal signals and asking questions for clarification or to delve deeper into the topic, the listener can better understand the speaker's message and demonstrate active engagement in the conversation. Option A is incorrect because ignoring nonverbal cues can lead to misunderstandings and missed opportunities to fully comprehend the message being conveyed. Option B is incorrect because effective listening involves not only focusing on the verbal message but also considering the nonverbal aspects of communication. Option D is incorrect because waiting silently without feedback does not indicate active listening or engagement in the conversation. Asking questions and providing feedback are important components of effective listening.